Microsoft has changed their “Business Edition” Pricing model.  The new Level is called “Dynamics 365 for Sales Professional” and has a price of $65/user/mo.

https://dynamics.microsoft.com/en-us/pricing/sales/

Microsoft Dynamics 365 Customer Engagement vs NAV CRM

The key factor in determining whether to deploy Dynamics NAV or Dynamics 365 Sales to meet your needs will depend on where the data is held that the CRM processes need to access.

If sales & marketing is mainly transactional or draws heavily on data in an ERP system, then Dynamics NAV CRM is likely to be the better choice.

If sales & marketing is longer duration, with more complex Customer interactions, then Dynamics Customer Engagement will work better.

Unique System Features

Dynamics 365 Sales		NAV CRM
Dynamics 365 App for Outlook		Outlook Add-in
Offline Access		AR/Order Entry available
Field Level Security – OOB		Customizable Tab Sequence per record
User Created Charts/Views/Dashboards
Custom Activity Types
Cross-Entity Connections
Skype Integration / Presence Indicators
Activity Feeds
Relationship Assistant

Sales

	Dynamics 365 Sales	NAV CRM
Leads	X	X
Workflows	X	X
Business Process Flows	X
Unlimited Lead to Quote/Order/Invoice Connections		X
Insights	X
Proximity Search	X
Social Search	X
Microsoft Social Engagement Integration	X

	Dynamics 365 Sales	NAV CRM
Accounts	X	X
Workflows	X	X
Business Process Flows	X
Parent/Child Hierarchy	X	X
Parent/Child Hierarchy Visualizations	X
User Defined Cross-Entity Connections	X
Insights	X
Bing Maps Integration	X	X
Proximity Search	X
Social Search	X
Unlimited Account/ Contact Connections	X	X
Unlimited Account/ Opportunity Connections	X	X
Unlimited Account/ Case Connections	X
Unlimited Account/ Quote/Order/Invoice Connections	X	X
OOB Access to Order History, Aging, Billing		X

	Dynamics 365 Sales	NAV CRM
Contacts	X	X
Workflows	X	X
Business Process Flows	X
User Defined Cross-Entity Connections	X
Insights	X
Bing Maps Integration	X	X
Proximity Search	X
Social Search	X
Unlimited Contact / Account Connections	X
Unlimited Contact / Opportunity Connections	X	X
Unlimited Contact / Case Connections	X
Unlimited Contact / Quote/Order/Invoice Connections	X	X

	Dynamics 365 Sales	NAV CRM
Opportunities	X	X
Workflows	X	X
Business Process Flows	X
Sales Cycle		X
Next Best Action	X	X
Relationship Assistant	X
Cross-Entity Connections (sales team, stakeholders,)	X
Insights	X
Heat Maps, Custom Charts/Visualizations	X
Unlimited Opportunity / Contact Connections	X
Unlimited Opportunity / Competitor Connections	X
Unlimited Account/ Quote/Order/Invoice Connections	X	X

Marketing

Marketing Specific Capabilities

Dynamics 365 Sales

Voice of the Customer – Surveys

Direct Web to Lead/Contact (Portals)

Lead Scoring

Advanced Omni-Channel Marketing Automation (Click Dimensions)

Social Engagement Integration

Native Connection to 3rd Party Marketing Tools

	Dynamics 365 Sales	NAV CRM
Marketing Lists	X	X
Static & Dynamic Marketing Lists	X	X
Mail Merge & Direct Word Template Connections	X	X
Unlimited Marketing List / Campaign Connections	X
Unlimited Marketing List / Quick Campaign (single      Activity) Connections	X	X
Available for Lead, Account, Contact Entities	X	X

	Dynamics 365 Sales	NAV CRM
Campaigns	X	X
Tie Campaigns to P&L		X
Omni-Channel Campaign Management	X
Assignment of Activities by Record Owner	X
Campaign Response Tracking	X
Communication Preference / Adherence	X
Unsubscribe Adherence	X
Contact Cooling	X